FAQs

 

What is the UGI Efficiency Marketplace?

The UGI Efficiency Marketplace is just one of many ways we're helping customers reduce their energy usage and costs. These programs offer rebates to residential and small commercial customers for a wide variety of energy efficiency products.  For additional rebate information please visit www.ugi.com/savesmart.

 

About UGI

UGI South and UGI North are subsets of UGI Utilities Inc. which operates as a regulated utility doing business in the state of Pennsylvania. UGI South launched its Save Smart Energy Efficiency Rebate Program on January 1, 2017. UGI North launched their program on January 1, 2018.

 

Who runs the UGI Efficiency Marketplace?

This store is brought to you by a collaboration between Franklin Energy and UGI.

Who is eligible for this marketplace?

The UGI Save Smart Program is available to existing and new UGI gas and electric residential customers in Pennsylvania with a rate class of R, RT, N and NT. UGI gas customers in Maryland are currently not eligible. If you have any questions please email ugimarketplace@franklinenergy.com. All offers are subject to change.

 

Is there a maximum amount I can buy?

There is no maximum amount of products that you can buy, but there are limits on how many utility rebated products you can receive. The rebate limits are as follows:

Dehumidifiers: Limit of five (5) incented dehumidifiers per calendar year.

Room Air Conditioners: Limit of five (5) incented room air conditioners per calendar year.

Smart Thermostats: Limit of two (2) incented smart thermostats per UGI account.

 

How do I create a marketplace account?

1. Click “Create An Account” to create a new account

2. Fill in all required fields on the registration form and a new account will be created.

3. Once the account is created, customers are free to shop!

4. Useful tips when shopping for a Smart Thermostat:

• It is recommended that customers check out the Smart Thermostat Buyer’s Guide before choosing a thermostat.
• In addition to the buyer’s guide, we recommend customers check the compatibility of thermostats for their heating and cooling systems with the manufacturer provided compatibility checkers which can be found:
  • Nest
  • ecobee

5. To view all thermostat products, visit the “Smart Thermostats” dropdown menu, select a brand you are interested in or click on the smart thermostats category to view all smart thermostats.

6. To view all smart home products, visit “Smart Home” under the "Other Products" dropdown menu.

7. When on a category page click on a product image to view more about that product or click Add to Cart from the category or product page.

8. Once on the product page, update the quantity to the desired amount and click Add to Cart.

9. This will bring customers to their cart. Once they are done shopping, they can click Checkout to complete the payment process.

10. Customers are then required to confirm shipping and billing information to complete the order.

11. An order confirmation email is sent to the email address used to create the account.

12. A shipment confirmation email will be sent when the order has shipped from the Franklin Energy warehouse.

 

How do I know if my order was received?

After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email with your tracking number. The order confirmation and shipment confirmation emails will be sent to the email address associated with your marketplace account.

 

What forms of payment can I use?

We accept payment by MasterCard™, Visa™, Discover™, or American Express™. All transactions are in U.S. dollars.

 

How long will it take for my order to arrive?

Most orders arrive within 1-2 weeks. Once your order ships, we'll send you a shipment confirmation email with a tracking number. You can use this to check your delivery status on the shipping carrier's website.

 

My question isn't here. What do I do?

Contact us here for additional questions.