FAQs

About The NHSaves Residential Marketplace

Welcome to the NHSaves Residential Marketplace. To order through this online catalog you must be a residential customer of one of the participating sponsors of NHSaves, with a delivery address in New Hampshire.

Visit NHSaves.com for the latest information on other ENERGY STAR® certified products. ENERGY STAR® certified appliances and lighting save energy, save money, help conserve our natural resources, and protect our environment.

About NHSaves

NHSaves is a statewide energy efficiency initiative that helps reduce energy bills, protect the environment and make New Hampshire's home, businesses and communities more sustainable. The NHSaves programs are funded by electric and natural gas ratepayers and administered by Eversource, Liberty Utilities, New Hampshire Electric Cooperative and Unitil. For more information about NHSaves, go here.

Who runs the NHSaves Residential Marketplace?

This store is brought to you by a collaboration between Franklin Energy and NHSaves.

Who is eligible for this marketplace?

Residential customers with an electric or natural gas account with one of the following energy efficiency service providers are eligible for this marketplace: Eversource, Liberty Utilities, New Hampshire Electric Cooperative and Unitil.

Rebate eligiblity is determined by your utility account service type(s) and previous rebate participation.

Is there a maximum amount I can buy?

There is no maximum amount of products that you can buy, but there are limits on how many utility rebated products you can receive. The rebate limits are as follows:

Advanced Power Strips: Limit of three (3) rebated advanced power strips per customer per calendar year.

Air Conditioners: Limit of two (2) rebated air conditioners per customer per calendar year.

Air Purifiers: Limit of two (2) rebated air purifiers per customer per calendar year.

Dehumidifiers: Limit of two (2) rebated dehumidifiers per customer per calendar year.

Smart Thermostats: Limit of two (2) rebated smart thermostats per customer per calendar year.

How do I know if my order was received?

After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email with your tracking number. The order confirmation and shipment confirmation emails will be sent to the email address associated with your marketplace account.

What forms of payment can I use?

We accept payment by MasterCard™, Visa™, Discover™, or American Express™. All transactions are in U.S. dollars.

How long will it take for my order to arrive?

Most orders arrive within 1-2 weeks. Once your order ships, we'll send you a shipment confirmation email with a tracking number. You can use this to check your delivery status on the shipping carrier's website.

My question isn't here. What do I do?

Contact us here for additional questions.